Documentation Configuration

Sync-o Configuration

Tailor Sync-o to your workflow with quality control thresholds and notification preferences.

All settings available at Jira Admin → Apps → Sync-O → Configure

1. Quality Control & Auto-Publishing

Control when Sync-o automatically publishes updates versus saving them as drafts for human review. This balance is managed by the Confidence Score.

Auto-Publish Threshold (Confidence Score)

Sync-o calculates a confidence score (0-100%) for every update based on relevance and clarity.

Low Threshold (70-80%)

More updates are auto-published. Best for internal wikis where speed matters.

High Threshold (90-95%)

Safer. Only very clear updates go live; others are drafted. Best for public-facing docs.

Draft Only Mode: Set the threshold to 100% to force all updates to be saved as drafts first.

To configure:

  1. Go to the Quality Control tab in settings.
  2. Drag the slider to your desired percentage (Default: 85%).
  3. Click Save Settings.

2. Notifications

Choose where Sync-o allows noise. You can toggle notifications for Confluence pages and Jira tickets independently.

Confluence Notifications

  • Page Comments: Sync-o posts a summary panel on the updated Confluence page detailing exactly what changed.

Jira Notifications

  • High Confidence (Published): Comment on the Jira ticket confirming the update with a link.
  • Low Confidence (Draft): Comment on the Jira ticket asking for review of the draft.

User Mentions

Ensure the right people see the update by enabling mentions:

  • Tag Reporter: @mention the ticket reporter.
  • Tag Assignee: @mention the ticket assignee.
  • Tag Page Owner: @mention the creator of the Confluence page.

To configure:

  1. Go to the Notifications tab.
  2. Toggle the switches according to your preference.
  3. Click Save Settings.

3. AI Provider (BYOM)

Advanced Feature

BYOM (Bring Your Own Model) is available exclusively for Advanced Edition subscribers.

View BYOM Setup Guide →