Terms of Service

1. Acceptance & Scope

These Terms of Service ("Terms") are a legally binding agreement between you ("Customer", "you", or "your") and Raian Pollock dba Sync-o ("Sync-o", "we", "us", or "our").

By installing, accessing, or using the Sync-o application available via the Atlassian Marketplace (the "App"), you agree to these Terms. If you are using the App on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree to these Terms, do not install or use the App.

2. Definitions

• "App" means the Sync-o application made available through the Atlassian Marketplace.
• "Service" means the functionality provided by the App.
• "Customer Data" means data from your connected Atlassian products and your App configuration that you (and your authorized users) make available to the Service, including content from Jira issues and Confluence pages.
• "Input" means Customer Data used to generate results.
• "Output" means content, recommendations, or changes generated or proposed by the Service (including AI-generated content).
• "Third-Party Services" means services not controlled by Sync-o, including Atlassian and third-party AI providers.
• "BYOM" (Bring Your Own Model) means optional functionality that allows you to connect your own third-party AI provider account(s) or API key(s).

3. Relationship with Atlassian

This App is published on the Atlassian Marketplace. Your use of Atlassian products and the Atlassian Marketplace is subject to Atlassian's terms and policies (see Atlassian's legal pages at atlassian.com).

• Licensor: Sync-o is the sole provider and licensor of the App. Atlassian is not a party to these Terms and is not responsible for the App or its content.
• Support: Sync-o is solely responsible for support and maintenance of the App. Atlassian has no obligation to provide support or maintenance.

4. The Service

Sync-o is an AI-assisted documentation synchronization tool designed to help keep documentation aligned with work tracked in systems such as Jira and Confluence. Depending on your configuration, the Service may generate draft updates, suggest edits, or apply updates to your documentation.

• Configuration-driven: You control how the Service operates (including whether Output is published automatically or presented for review).
• Availability: The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation.
• Changes: We may add, modify, or discontinue features at any time.

5. Accounts & Security

• Atlassian account: To use the App you must have an Atlassian Cloud account and the permissions required to install and configure Marketplace apps.
• Admin responsibility: You are responsible for maintaining the confidentiality of your accounts and for activity that occurs under your accounts.
• API keys (BYOM): If you choose BYOM features, you are responsible for the security, usage, and costs of your third-party AI provider credentials.

6. Acceptable Use

You agree not to (and not to allow anyone else to):

• Use the Service in violation of applicable law or regulation.
• Process or submit Customer Data that you do not have rights and permissions to use.
• Reverse engineer, decompile, or attempt to discover the source code of the App (except where such restriction is prohibited by law).
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or related systems.
• Use the Service to generate or distribute content that is unlawful, harmful, or infringes the rights of others.
• Abuse usage limits, circumvent access controls, or attempt to bypass licensing restrictions.

7. AI Features & Output

The Service may use artificial intelligence and large language models to generate Output based on Input. Our Service allows you to integrate with third-party Artificial Intelligence providers ("AI Providers") such as Google, OpenAI, and Anthropic.

7.1 Accuracy & Review

AI systems are probabilistic and may produce Output that is inaccurate, incomplete, misleading, or inappropriate.

• No warranty of accuracy: We do not guarantee the accuracy, reliability, or completeness of Output.
• You must review: You are responsible for reviewing and validating Output before you rely on it or publish it.

7.2 Your Responsibility for Published Content

• Automation risk: Depending on your configuration, the Service may apply Output automatically. You are responsible for your configuration choices.
• Policy compliance: You are responsible for ensuring Output complies with your internal policies and applicable law.

7.3 Beta Features

Some features may be labeled "Beta" or "Experimental". These features may change or be removed, and we provide no additional warranties for them.

7.4 Model Training

• No Sync-o training: We do not use Customer Data to train our own models.
• Third-party AI controls: When we use third-party AI services, we request and/or configure those services to not use Customer Data for training where such controls are available. See our Trust Center for additional technical details.

8. Third-Party Services (incl. BYOM)

The Service integrates with Third-Party Services (including Atlassian and AI providers). Third-Party Services are not controlled by Sync-o, and your use of them may be governed by separate terms and policies.

• BYOM: If you connect your own third-party AI provider account(s), you are responsible for (a) complying with those provider terms, (b) securing your credentials, and (c) paying any provider fees.
• No third-party liability: Sync-o is not responsible for Third-Party Services, including outages, errors, or content produced by third-party models.

9. Fees & Payment

Usage of the App may be subject to subscription fees as listed on the Atlassian Marketplace. Billing and payments for Marketplace subscriptions are handled by Atlassian.

• Refunds: Refunds (if any) are handled according to Atlassian's applicable Marketplace policies and any mandatory consumer protection laws.
• Third-party fees: If you use BYOM or other Third-Party Services, those providers may charge you separately.

10. Data & Privacy

Our collection and processing of personal data and Customer Data is described in our Privacy Policy, which is incorporated by reference.

• Customer ownership: You retain ownership of Customer Data. We process Customer Data only to provide and improve the Service and as described in our Privacy Policy.
• Data minimization: We design the Service to minimize retention of content and to store only what is needed for configuration, security, support, billing, and reliability.
• Security & practices: Additional (non-contractual) technical details may be published in our Trust Center.

10.1 Data Deletion Requests

Customers may request deletion of their data. We will process deletion requests within 30 days of receiving the request.

11. Intellectual Property

• Your rights: You retain all rights, title, and interest in and to Customer Data and (to the extent permitted by law) Output.
• Our rights: We retain all rights, title, and interest in and to the App and Service, including software, designs, and documentation.
• License: Subject to these Terms and any applicable Atlassian Marketplace license restrictions, we grant you a limited, non-exclusive, non-transferable license to use the App for your internal business purposes during your subscription term.

12. Disclaimers

Except as expressly provided herein, the App is provided "as is" and "as available," without warranty of any kind. We disclaim all implied warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, in no event shall Sync-o be liable for any indirect, incidental, special, consequential, or punitive damages. Our total cumulative liability shall not exceed the amount paid by you for the App in the twelve (12) months preceding the claim, or $100, whichever is greater.

14. Indemnification

You agree to indemnify, defend, and hold harmless Sync-o and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service, including any Output you publish or rely on.
• Your breach of these Terms.
• Your Customer Data, including allegations that Customer Data infringes or misappropriates the rights of a third party.
• Your use of Third-Party Services (including BYOM).

15. Suspension & Termination

• Term: These Terms are effective as long as you have the App installed.
• Termination by You: You may terminate these Terms at any time by uninstalling the App.
• Suspension/Termination by Us: We may suspend or terminate your access if you breach these Terms, abuse the Service, fail to pay applicable fees, or if required by law.
• Effect: Uninstalling the App stops further processing. Output already written into your Confluence remains in your Atlassian instance. We handle deletion of stored configuration and operational data as described in our Privacy Policy.
• Survival: Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.

16. Compliance

• Export controls & sanctions: You agree to comply with applicable export control and sanctions laws and not to use the Service in violation of such laws.
• Anti-corruption: You agree not to engage in bribery or corruption in connection with the Service.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and update the "Last Updated" date above. Your continued use of the App after the changes become effective constitutes acceptance of the updated Terms.

18. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of Spain. Any dispute arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts located in Barcelona, Spain.

18.1 General Provisions

• Entire agreement: These Terms and the Privacy Policy form the entire agreement between you and Sync-o regarding the App.
• Severability: If any provision is unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.
• Notices: We may provide notices via the App, Atlassian Marketplace channels, email, or by posting updates on our website.

19. Contact

Questions about these Terms? Contact us at: